FAQ

HOW MUCH IS IT TO HIRE FOR MY EVENT OR WEDDING?

We offer customisable packages ranging from two hours to multi day packages. Please contact us for a quote.

We are happy to travel outside metro Melbourne, although extra charges may apply.

 


WHAT IF MY GUESTS DON’T HAVE INSTAGRAM?

No worries. Guests can also send photos through their Twitter account, or they can ask the friendly KeepSnaps staff to snap their photo on their behalf from the company Instagram account.

The hashtag is the same on Twitter and Instagram.


IS THERE ANY RESTRICTION ON THE NUMBER OF PHOTOS I CAN PRINT?

Only time. Prints take approximately 15 seconds to print. So over four hours that adds up to almost 1000 prints!


WHAT INFORMATION CAN I ADD TO THE PHOTO BORDERS?

You can choose the colour of the background, and we can add your logo, event name and slogan. The printer can also add the guests Instagram account name and profile photo, full caption and date of printing.


WHAT IF I WANT TO DISPLAY ALL THE PHOTOS LIVE DURING THE EVENT?

Easy. We offer live projection of all the photos snapped with your hashtag. Photos are automatically updated every 2 minutes as the projection returns to the home slide. You even have the option to add in some advertising slides at intervals should you wish.


WILL THERE BE A STAFF MEMBER OPERATING KEEPSNAPS?

Yes. While KeepSnaps is extremely easy to use, we prefer to have a staff member at all events to ensure that everything runs smoothly. Our staff members are highly trained and professional and will stay in the background of your event.


HOW FAST DO THE PHOTOS PRINT?

It takes 15 seconds to print one 6×4 photo.


CAN I BUY MY OWN KEEPSNAPS PRINTER?

Nope. We don’t offer our printers for sale, only rental at this stage.


WHAT SIZE CAN THE PHOTOS PRINT?

The standard print size is 6×4 inches. However we are also able to offer 4×3 inch prints. In this case, the photo will print as a duplicate  on one paper, then will be cut in half by a staff member. This is a great option if you are using a guest book at your event.
Only one size is available per event.


CAN I SEE ALL THE PHOTOS FROM THE EVENT?

All the hashtagged photos will be automically saved during the event. We can Dropbox them or upload them to a USB to deliver to you the next business day. You are free to use them for promotional material or further social media activities.


WHAT ARE YOUR PAYMENT POLICIES?

We require 50% deposit to confirm your booking, and full payment along with your design requirements 7 days before the event.

Payments can be made by EFT, direct deposit, cheque or cash as detailed in the invoice.


WHAT ARE YOUR CANCELLATION POLICIES?

Cancellations will receive a full refund if cancelled 30 days or more prior to the event. In the event of a cancellation between 30 and 7 days before an event, a refund of half the deposit will be given.

In the event of a cancellation less than 7 days before the event, no refund will be given.


DO YOU MONITOR THE CONTENT?

We can set the photos to auto-print, or print on approval. We encourage you to choose a unique hashtag to limit the chance of someone else using the same hashtag who is not at the event.

For the live projection feed, we can set it up so there is a 2 minute delay between photos hashtagged and photos added to the live projection to enable us to filter the content.